Opinion: Shopify Community - Bug Reports

Paypal problem by Beniz

Beniz — Sat, 06 Sep 2008 14:02:09 +0000

Hello ,

I’am a french seller of shopify who live in france, i have a french business account on paypal website, i don’t reach to have payments by card of credits by choosing paypal paiemnt pro (UK) or (US).While i test it on my website wwww.beniztshirt.com, i have the message error: “invalid vendor account” so what can i do please?
it is becaus iam located in France or what?
i don’t know how to accept the billing agreement in paypal ?????
and what configuration i have to do for API
i don’t even know if i have enter the good merchant login and password in shopify’s administrator
Sorry for my english i hope that someone understand me !
CAN SOMEONE HELP ME PLEASE !!

Best regards,
BEN

Beans0063 commented on Please help cannot accept payments

Beans0063 — Fri, 05 Sep 2008 20:47:47 +0000

I figured it out – I needed to go into paypal and accept their Billing Agreement. I just clicked the button on paypal and now orders are coming through ok.

Please help cannot accept payments by Beans0063

Beans0063 — Fri, 05 Sep 2008 20:42:55 +0000

Using Paypal website payments pro with my newly opened shopify store. I have completed all API access adjustments per the admin.

When I try to checkout I receive the following message:

Error from gateway:

This transaction cannot be processed due to an invalid merchant configuration.

Any suggestions? Thank you

Field problems while adding a new product by Robert Gordon

Robert Gordon — Fri, 05 Sep 2008 15:45:41 +0000

I am getting the following error while attempting to add a new product:

4 errors prohibited this product from being saved

There were problems with the following fields:

Product type can’t be blank
Product type is too short (minimum is 2 characters)
Vendor can’t be blank
Vendor is too short (minimum is 2 characters)

Both the product and vendor drop downs contain items and i chose them and still get this error. The only way around this is to actually click create new type from the drop down and then type in the vendor and or product type again, whats the deal? I have never had this issue before today.

Vision won't open Web Browser by NightStorm

NightStorm — Fri, 05 Sep 2008 03:02:13 +0000

After downloading the vision program and clicking on the .exe file, it opens the DOS screen, then closes it and nothing else happens after that. I’ve done some searching on past topics and did the netsh winsock reset for my Windows XP but that didn’t solve the problem. Any other suggestions? I’m at my wits end here… :P

Thanks in advance for any help you can offer.

jonathanbriggs commented on Completed Order not showing up on Shopify

jonathanbriggs — Thu, 04 Sep 2008 19:53:29 +0000

Anyone know how common this is? It happened to me too for the first time today. PayPal is being very very slow today in the UK.

Jonathan

Caroline Schnapp commented on Completed Order not showing up on Shopify

Caroline Schnapp — Thu, 04 Sep 2008 17:24:35 +0000

Thank you Housh for posting this in the forums. Very helpful.

Housh commented on Completed Order not showing up on Shopify

Housh — Thu, 04 Sep 2008 15:14:40 +0000

Just got word back from the Jaded Pixel team and thought I’d share this with anyone else facing the above problem…

<hr />

“When orders come in, Shopify relies on your payment gateway to inform
it of the payment status. Sometimes PayPal and other gateways are slow
in sending the payment details, and there can be delays of a few hours
or longer. When this happens, Shopify doesn’t know that the order did
in fact get paid for, so that order is sorted into the Abandoned
Orders tab until further notice of it becomes available to us.

If no notice ever comes, which can be the result of a customer
changing their minds at the last minute and leaving the shopping cart,
the order gets left abandoned.

If you receive confirmation of payment from PayPal via email and the
order has not yet appeared in your Order tab, it is delayed. It will
take time for the order to show in your Orders tab.

To access abandoned orders, on your Orders tab click the More...
button on the right hand side and select "All Abandoned".

Hope this helps solve the mystery,"

Completed Order not showing up on Shopify by Housh

Housh — Thu, 04 Sep 2008 15:11:41 +0000

I am running into a problem that may become serious if the system does not correct itself soon. An order was placed for a customer. I received the paypal confirmation but the Shopify management section does not recognize that a purchase was made and hence does not report any information about the order. Information that I will need to complete and ship the order.

Is anyone else facing this problem?

Disappearing image theme assets? by Jamie

Jamie — Wed, 03 Sep 2008 18:23:35 +0000

I have noticed this quite a bit over the last few months on a few stores. I will check a site and a design element will be missing. I log in to the admin and pull the image up and the reference is there but the image area is blank. I go to the url and it is there (the page that is, ie. no 404) but blank. This happens most frequently with .png files. Is this a known issue? I have only had to recreate a file the first time. Now I download a zipped backup of each site after making any changes. But it’s still a pain in the neck to have to check on this or get emails etc..

Scott Bennett commented on Difficulty with PayPal Pro (US) processing my order

Scott Bennett — Mon, 01 Sep 2008 18:31:10 +0000

I am having the exact same issue as the original poster.

And if I go to http://www.shopify.com/paypal as suggested above, there is nowhere to input the credential info either.

Frustrating.

moneymark commented on Paypal Problems

moneymark — Wed, 27 Aug 2008 16:09:09 +0000

Hi Jared,

I have shipping locations for multiple items set up for every country worldwide so it’s not this that is causing the problem.

Everything has been working fine for well over a year, the errors are coming from customers in the UK, US and Australia which are normally all fine.

All ready today orders are coming through, but 6 people have already reported this error when using Paypal – ‘You have provided a shipping address that is not supported by this shop. Please try checking out again with a different address or contact the shop owner’

Caroline Schnapp commented on Paypal Problems

Caroline Schnapp — Wed, 27 Aug 2008 15:44:39 +0000

Thanks John.

rawsterne commented on Paypal Problems

rawsterne — Wed, 27 Aug 2008 14:01:08 +0000

+1 for screengrab :)

Featured Items Not Showing In Vogue by Porter

Porter — Wed, 27 Aug 2008 04:44:40 +0000

Can someone please tell me why my featured items photos arent showing in the vogue theme ?
Everything was fine but for some reason they wont display in the vogue theme or with my own design.
All of this has happened within the last 24 hours . Heres a snapshot ….....

John commented on Paypal Problems

John — Wed, 27 Aug 2008 00:01:32 +0000

If you want a great screen grab utility and you use firefox, try Screengrab!.

https://addons.mozilla.org/en-US/firefox/addon/1146

It allows you to grab the visible browser window, just a portion, or the entire page/frame and saves it as a png. Super useful for screen shots of long pages.

John.

Jared Burns commented on Paypal Problems

Jared Burns — Tue, 26 Aug 2008 22:56:11 +0000

Hi Caroline. Just a simple ctrl + shift + 4 + spacebar keyboard shortcut does the trick (OS X, of course). =)

Caroline Schnapp commented on Paypal Problems

Caroline Schnapp — Tue, 26 Aug 2008 22:45:57 +0000

Hey Jared, how do you get such beautiful screenshots of the browser screen?

Jared Burns commented on PayPal Standard

Jared Burns — Tue, 26 Aug 2008 17:49:04 +0000

http://forums.shopify.com/categories/7/posts/11379#comment-21782

Jared Burns commented on Paypal Problems

Jared Burns — Tue, 26 Aug 2008 17:48:47 +0000

Hi Mark. It’s likely because you don’t have a shipping location setup in your preferences. See screenshot…