PS:

The front page says:
You need to upgrade your Flash Player
Shopify features realtime statistics which require flash to be installed and up to date.

I have checked and Flash Player is up to date and I restarted my computer too.

Mike: where are you physically located? We brought online a CDN which will make shopify significantly faster outside of north america and they seem to have a few issues in some regions.

I am having the same issue. Attached is a screen shot. I cannot select anything either. If I try to select Create A new page nothing happens.

All have “Done, but with errors” in the bottom left , Window pops up when clicked saying –
Line 1066,
Char 22,
Error: Expected Identifier

Please advise.

P.S. If it helps I am in Milwaukee, Wisconsin.

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

I am located in Mexico. I use Hughes Satelite for my internet connection which was purchased through a USA company. I woudl guess that that woudl make my connection technically a USA connection.

Thaks for looking into this. Do you have an idea of the time it will take to fix the issue?

Mike

Could you please go to

http://cdn.shopify.com/s/stylesheets/admin.css

copy & paste it in an email and send it to tobi@jadedpixel.com ?

— Last edited 08:00PM, Apr 21, 2008

Tobi,

I get this about once a week and am in Firefox. A hard reload usually fixes it. It’s like it loses the css files.

I just sent the email.

How do you do a hard reload?

Tobi:

I hate to keep bohtering you, but I cant ship. Do you have an estimated time to fix the problem?

ctrl f5 is a hard reload – also, just in case, try clearing your cookies for your admin page.

Mike, I can feel your pain, but it doesn’t appear to be a systemwide problem. I have admin just fine. With that in mind, have you closed your browser and re-set your computer.

Again, it has always been on my side when it happens and a reset of some ilk has done the trick.

Mike: The estimate time of fix is as soon as we can properly reproduce the issue. Currently it seems that this only happens to you and Tom Story.

Why did the email not go through?

The CTL F5 did not change things.

I deleted the cookies.

I have restarted the computer 5 times in hope that it would help.

My account page that shows my plan appears okay but no other page works properly.

You are correct, I am in pain!

This is what I see on the order screen. Whwn I click ship it tells me error on page. Again it is all plain text with not boxes etc.

I woudl send a screen shot but dont know how to do so.

MIke

Overview of order #1498
Order placed: 19. April 2008 12:52 PM
Go back
Email buyer
Attach a note
Close this order

Enter your notes:

Use plain text to format your note.

or Cancel

We have received payment from the customer
We need to ship 2 line items to the customer

Ship Items
From the line items below select the ones you have already shipped.

Product Price Quantity Total 
 ZVI Y LA GENERACIÓN SIGUIENTE 
ISBN 0-915540-63-0 
$ 8.95 1 $ 8.95 USD 
 ZVI 
ISBN 0-915540-62-2 
$ 8.95 1 $ 8.95 USD 
Subtotal: $ 17.90 USD 
Shipping (Standard Shipping $11.00 - $20.99): $ 5.50 USD 
Including Taxes: $ 0.00 USD 
Total: $ 23.40 USD

Mike: please try to email me the content of this file:

http://cdn.shopify.com/s/stylesheets/admin.css?f2a0f8b84e6973835bb23b85003d7b1b5d4626ff

I’ll make it so that the CDN gets all the files again. that will hopefully fix things

Tobi:

I am up now. thanks for the help.

I am curious, what did it take ot fix it??

We flushed all the caches on the CDN. It seems that the CDN in your area only had half the stylesheet it needed.

Tobi:

I just signed on today. The same problem is coming up again. Can you help me again?

Mike

Tobi:

I just wanted to let you know that we are still down this morning. I have tryed to capture funds and ship and neither is working.

The screen is just like it was before.

Mike

Did you try a different browser and did you try to disable your internet firewall and these basic steps?

I just disabled the firewall. It made no difference. Everything here was working okay until the time of my first post. Other than the changes mentioned in my post, I have made no changes.

Any more ideas?

The main pages says

You need to upgrade your Flash Player
Shopify features realtime statistics which require flash to be installed and up to date.

I have deleted and reinstalled the program. It made no difference.

Tobi:

I am still down. I cannot recieve money or ship. Can you please help.

Mike

My system is still down. I really need to solve this problem. Can someone please help.

My screen still shows up as plain text and many of the function like accepting payments and shipping do not work.

Please help.

Tobi:

I am still down. Whiel I am not sure if the problem is on this end or that end or perhaps somewhere in the middle, I really do need some help. With the screen like it is, I can’t recieve payment, ship or print orders.

Please help me find the solution.

Mike: please post another screenshot of various broken screens so that i can figure out what may be wrong. Unfortunately your problem is isolated and we cannot reproduce it from here :(

HEre is a screen shot.

Mike: could you go to www.whatismyip.com and post your IP address?

Your IP Address Is 66.82.9.62

Tobi:

Have you had any luck in identifying the problem?

Mike: Email me your shopify store name to tobi@jadedpixel.com

I’ll put you on an exclusion list for the CDN. It seems that your ISP has an broken proxy server right before the satellite up link which constantly runs into issues with our servers. We are looking into ways how we can permanently fix this problem though. We should have something by monday.

— Last edited 03:25PM, Apr 27, 2008

Thanks, I jsut sent the info.

My site is up now. Thanks for the help.

Thanks for the bug reports and for the help in tracking down this issue. Sorry for the inconvenience this may have caused.